Performance Manager / Ops Manager
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| Job Type | Permanent |
| Location | Birmingham |
| Area | Home Based, Choose Job Type |
| Sector | Other |
| Salary | £38,000-£45,000 |
| Start Date | |
| Advertiser | Joe Simmonds |
| Consultant Email | joe@nationalskillsagency.co.uk |
| Telephone | 020 3953 1984 |
| Job Ref | JS/PMOM |
- Description
- Our client is looking for highly motivated individual to fill their Head of Operations role. This is a homebased role but will require you in the office in Birmingham one day a month.
Main Duties:
- The Head of Operations will lead the Operations Team ensuring that all policies and processes are adhered to and remain compliant with relevant regulatory bodies and quality standards, and that accurate and auditable records of all processes and systems are maintained.
- To work with the Managing Director to embed the teams strategy within the operation.
- The Head of Operations will implement and maintain processes to support the recruitment, training, development and monitoring and performance assessment of external assurers.
- To manage the operational team to ensure that the team fully understand their roles, are trained to be able to deliver their role to the required standard and provide managerial guidance on any concerns or development areas.
- The Head of Operations will participate in senior team strategy meetings and support the MD with ensuring that all objectives and growth plans are achieved.
- To work with the senior team members to identify and mitigate risks and conflicts of interest.
- The Head of Operations will support the Assessment Development Manager in the creation of, and on-going maintenance of, quality end-point assessments and supporting materials.
- To ensure that the company meets its regulatory commitments in the delivery and awarding of end point assessments.
- To lead on and facilitate provider and employer briefings and workshops about EPA practice.
- The Head of Operations will participate in the general development of the assessment service to support the teams growth and sustainability in a manner consistent with the level and duties of the post.
- To manage in a responsive and compliant way all Complaints, Appeals, requests for Reasonable Adjustments and Special Consideration.
- To mitigate/manage the risk or occurrence of Malpractice/Maladministration and identify possible Conflicts of Interest or other risks that may arise which could affect the company's ability to deliver an assessment or negatively affect the companies position with EQAPs or stakeholders.
- The Head of Operations will promote their products and delivery across stakeholders
Requirements:
- Extensive knowledge of apprenticeship standards, qualifications and end point assessment
- An understanding of the training environment within the science, engineering or manufacturing industries.
- Knowledge and understanding of Ofqual General conditions of recognition.
- Evidence of systems/process development.
- Evidence of service development or enhancement
- Adaptable – able to adjust working style to suit the needs of different target audiences
- Previous experience of managing a multi-skilled team in various locations to a high standard
Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
