IT Business Coach
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| Job Type | Permanent |
| Area | London, England |
| Sector | 106 |
| Salary | £38,000- 45,000 |
| Start Date | |
| Advertiser | Joe Simmonds |
| Consultant Email | joe@nationalskillsagency.co.uk |
| Telephone | 02039531984 |
| Job Ref | JS/IBC |
- Description
- As IT Business coach your overall goal within the business will be coaching and development of apprentices through the Apprenticeship Standards, tracking their progression through the apprenticeship journey. You will work alongside the employer to develop the plans for how and when the on-programme and end-point assessments will be delivered and assess the apprentices progress towards the development of their knowledge, skills, and behaviours.
The role will require you to adapt to different ways of working and establish individual learning needs and identify best practices and bring individualism and personality to a standardised course. This role will entail predominantly one to one coaching with apprentices. The training will predominantly require delivering in a remote environment however can involve some classroom face to face sessions from time to time. Our client have harnessed the latest technologies to provide a remote learning product that means the learners can benefit from all training and development programmes wherever they are.
There are nine core duties associated to key areas of knowledge, skills, and behaviours that you will be coaching and training apprentices on for the ICT Level 3 standards and ten for the Network Engineer Level 4:
- Provide technical support to customers both internal and external through a range of communication channels
- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
- Interpret technical specifications relevant to the ICT task
- Apply the appropriate security policies to ICT tasks in line with organisational requirements
- Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
- Apply appropriate testing methodologies to hardware or software or cabling assets
- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
- Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
- Install, configure, and test appropriate network components or devices securely to well-defined specifications whether physical or virtual
- Acquire and analyse network performance data to monitor network activity
- Optimise and maintain the performance of network systems or services in line with well-defined specification whether physical or virtual
- Investigate and problem solve to address technical performance issues in networks to return the network to successful operation and escalate as necessary
- Undertake upgrades to a network including physical or virtual systems
- Interpret written requirements and technical specifications in relation to delivery of network systems and services
- Maintain accurate logical records in line within organisational policy when carrying out network tasks
- Use operational data to manage weekly work schedule in an efficient and cost-effective way
- Consider the impact and risks when implementing network changes in line with work activities and escalating as required by organisational policies
- Communicate technical network requirements effectively and professionally with a range of stakeholders ensuring stakeholder relationships are maintained
Responsibilities by area of focus
- At the start of the apprenticeship, review the contents of the standard with the employer and apprentice and then negotiate and help to plan the projects and tasks that will be needed for the apprentice to meet the standard in full
- Provide a good level of feedback for the summative portfolio which meets Ofsted and the apprenticeship standards
- Complete and distribute coaching reports and formal reviews as required during the apprenticeship
- Recording and reporting on activity to management in a timely and professional manner
- Receiving and reviewing feedback from employers and/or learners
- Experience in developing learner progression through a series of learning stages
- Excellent communicator, this role is heavily focussed on training, assessment, reporting and development. The ability to provide effective feedback is essential
- Experience in a Network Engineer/Infrastructure Technician/ICT Skills Coach or Assessor role for a minimum of 1 year is essential or any other relevant industry experience
- Required: Assessor qualification such as TAQA, A1 or suitable IT degree
