Operations & Centre Manager
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| Job Type | Permanent |
| Location | Warrington |
| Area | Cheshire, England |
| Sector | Operations |
| Salary | 45,000 - 52,000 |
| Start Date | |
| Advertiser | Oliver Mehlman |
| Consultant Email | info@nationalskillsagency.co.uk |
| Telephone | 02039531984 |
| Job Ref | OM/OCM |
- Description
- Our client is looking for an Operations and Centre Manager to manage the operational delivery for End Point Assessment across all apprenticeship standards, ensuring the company continues to provide a high quality and cost-effective service to all stakeholders and meets all regulatory responsibilities.
The Operations and Centre Manager will also be responsible for managing the initial accreditation process, and on-going support for, our Awarding Organisation centres, in line with Centre agreements and Centre assessment standards.
Key Accountabilities:
- Manage the Operations Team ensuring that company policies and processes are adhered to and remain compliant with Ofqual.
- Provide leadership and direction to the Operations Team ensuring they are trained, developed, provided with structured feedback, and managed in line with processes and procedures.
- Work in partnership with external stakeholders and provide high quality advice, responsive support and expert guidance on all matters relating to the provision of assessments and qualifications.
- Manage EPA delivery costs and invoices.
- Line manage the Operations Team and pool of Assessors, working closely with the wider team to further develop and manage the end-to-end process for EPA.
- Support and work with the wider team to ensure that the company meets its regulatory commitments in the delivery and awarding of end point assessments, qualifications, and accreditations.
- Work with the Head of Operations to embed the company strategy within the operation and participate in senior management function meetings to ensure that objectives and
- growth are achieved.
- Work with the senior team to identify and mitigate risks and conflicts of interest.
- Manage EPA Assessor capacity and lead recruitment, training, and development of new
- Assessors to ensure our client is always able to deliver end-point assessments as and when required.
- In collaboration with the Quality team, ensure the Assessor pool be able to meet all
- operational needs and ensure that assessments are carried out to the high standard
- expected by customers, key stakeholders, and regulators.
Personal Specification:
• Experience within a similar role, including line management of a small team.
• A customer centric approach with the ability to instil this approach in others through coaching.
• An ability to prioritize workloads and work in an agile way is key, you will need to be able to
lead, motivate and inspire the team.
• Experience working within an EPAO and/or awarding organization.
• Strong management and organisational skills proven through experience within senior roles.
• Extensive knowledge of apprenticeship standards, end point
Benefits:
• Pension 6%
• Life Assurance
• 28 days holiday plus 8 bank holidays (FTE)
• Opportunity to buy-back 5 extra days annual leave (FTE)
• Optional Private Health Care package
• Hybrid working
• Employee Assistance Programme
• Bonus Scheme
• Gym Discount
Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. Aswe get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
