EPA Relationship Manager
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent |
| Location | 2 Days a week in Warrington |
| Area | Cheshire, England |
| Sector | Operations |
| Salary | 32,000 - 34,000 |
| Start Date | |
| Advertiser | Oliver Mehlman |
| Consultant Email | info@nationalskillsagency.co.uk |
| Telephone | 02039531984 |
| Job Ref | OM/ERM |
- Description
Job Purpose
Our client have an exciting role for an EPA Relationship Manager. This is a key customer facing role within the operations team. The role will manage a portfolio of customers (training providers and key employers) providing continuous engagement and support across the whole apprenticeship journey-end to end, whilst being responsible for quality, problem solving and engagement within the portfolio.
The role is also responsible for the planning and delivery of end point assessments, ensuring compliance at all times.
Key Accountabilities
- To provide high-level customer service for customers and internal enquiries via telephone, teams and e-mail, working effectively and timely against tight SLA’s, managing the needs of the customer and being solution focused if there are any problems.
- Ownership of EPA engagement by managing a portfolio of customers (training providers and employers), using initiative and best practice to ensure excellent customer care consistently through the portfolio.
- To lead on monthly/bi-monthly planning and engagement meetings within the portfolio, engaging with a range of senior and multiple stakeholders- offering end-to-end support across the whole apprenticeship journey and report back progress to Operations and Centre Manager.
- Work closely with customers to ensure expected EPA dates are accurate, TE/RAs are identified early and support the operations support coordinator with the application/induction process.
- Identify and progress reasonable adjustments pre gateway.
- Provide monthly reports to key accounts as required.
- Provide support to all customers on EPA Pro, including providing training on how to use the system to training providers and employers within the portfolio.
- Onboard and induct new customers allocated to the portfolio.
- Understand and apply Ofqual compliance conditions and work within these when completing gateway audits, ensuring that any assessments are completed within the required timeframes.
- Complete gateway audits, planning meetings and allocate End Point Assessors to apprentices as per standard operating procedures.
- Confirm and add EPA bookings to EPA Pro, with responsibility for quality control of the information added.
- Report, analyse and monitor EPA planning meetings.
- Report back to Operations and Centre Manager of any capacity and capability issues with EPA’s.
- Provide solutions to routine complaints and provide potential solutions for appeals and complex problems to the Operations and Centre Manager.
- To work to the highest high level of quality and integrity, remaining compliant with all policies and processes
Personal specification:
- Qualified to Level 3 (A Level equivalent) or hands on experience of resource allocation/project management/coordination/Operations experience.
- Experience of resource scheduling in a dynamic environment.
- Experience in a training/development environment (preferably in a science or technical environment).
- Experience of managing a portfolio of work with responsibility for problem solving.
Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds
