Centre Coordinator and Administrator

What are we looking for?
We are seeking a Centre Coordinator & Administrator that can bring a fresh perspective to our new team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.
You will be responsible for creating an outstanding experience for our learners and working closely with the Centre Manager, and internal teams, to track, report, and monitor the success of all young people learning activity.
 
Qualifications:  

• Any Vocational Qualification at Level 1 and up  
• GCSE (or equivalent) in English and maths at grade C or above, essential          
• Business admin qualification but not essential

 
Main Tasks & Responsibilities

• To support centre manager, sen lead, colleagues, and learners to ensure the smooth running of the education and training centre, maintaining high standards of communication, administration, health, and safety, safeguarding and equality and diversity in compliance with all TCHC procedures and policies and the requirements of Ofsted, awarding bodies and funders.
• Management Support
• Oversee the Thurrock centre admin processes and ensure systems are used
• To coordinate learner sign ups to the study programme, lead on managing and evidencing learner attendance, arrange meetings as when required,
• Coordinate use of petty cash and ensure all resources are available
• Coordinate to ensure deadlines for admin tasks are met
• To participate in meetings to evaluate individual learning plans ensuring effective practice is in use.
• Conduct 1-1’s with learners to provide guidance when starting programmes and complete the induction process with the learner.

 
Tutor / Learner Support

• Maintain security of confidential materials,
• Diarise any off-site interventions with learners and assist planning including travel arrangements and ensuring risk assessments have been completed.
• Assist with the management, and storage of session plans and all appropriate resources including computer, paper and tactile resources.
• Organise learner registrations, and exit paperwork
• Promote inclusive learning and consistently maintain established standards of discipline within the centre.
• Support sessions when required or covering of breaks
• Ensure registers are up to date and authorise bursary payments in conjunction with the centre manager

 
Reception and Customer Service

• Be the first point of contact for all visitors and maintain a professional and welcoming reception area.
• Be the primary first contact for external callers and deal with queries promptly, taking messages and following up to ensure excellent customer service is delivered.
• Support the centre manager and organise promotional events and promote the centre programmes as appropriate e.g. schools career events/open days/awards ceremony.
• Maintain noticeboards with accurate and up to date information and guidance, creating effective and attractive displays.
• Build an effective rapport with learners and report to colleagues any issues which may impact on learning progress.

 
Administration

• Lead on administrative requirements of head office and funders, maintaining on site learner records including learner/parent letters, bursary applications and certificate distribution.
• Learner enrolments and ILP’s are accurately complete
• To ensure that learner bursaries are applied for and administered efficiently including daily travel payments.
• Organise course marketing and open days.
• Maintain information requirements of external bodies.
• Undertake general administrative duties.
• Manage all ordering of stationary and other resources required to ensure the smooth operation of the centre.
• Administer petty cash and maintain records.
• Maintain effective communication with colleagues via email, telephone, and face to face meetings, communicating issues promptly.
• Follow TCHC general housekeeping procedures.
• Plan appropriately for any new programme delivery as may be developed to maximise funding opportunities, through effective liaison with colleagues.
• Maintain centre calendar and notify staff of important events, supporting all deadlines to be met.
• Undertake any ad hoc tasks as required and be flexible in covering work of team members as and when necessary.
• Contribute to centre self-assessment and quality improvement processes and propose ideas for continuous quality improvement including improved systems of administration.

 
Monitoring and Continual Improvement

• Undertake regular CPD and record it using company documents.
• Undertake qualifications where suitable as part of your own learning and development.
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Prepare for and attend standardisation meetings as instructed by Quality Assurance
• Ongoing management and administration tasks relating to TCHC’s CRM and ePortfolio systems, including but not limited to session planning, logging results and providing feedback to learners
• Ensure any complaints are raised accordingly in line with TCHC’s Complaints Policy

 
Rewards for your hard work
For us here at TCHC reward means far more than just pay. Our generous and competitive benefits package includes:

• Annual leave up to 25 days plus 8 public Bank Holiday
• We operate a Christmas and New Year shut down period in which you will receive additional 3 days leave at full pay cover this closure period.
• When your birthday falls on a working day you will receive this day off at full pay.
• Pension scheme after 3 months you have been employed with us
• Bupa Cash Plan, level 1 paid by the company
• Employee Assistance Programme to access help and support 24 hours a day every day of the year
• Discounted membership for BUPA (subject to the qualifying conditions)
• Long Service club loyalty gift upon completion of 5 and 10 years’ continuous service
• Quarterly and annual awards
• Company tools and equipment for the performance of your duties
• Reimbursement of travel expenses