Quality Manager

Key Responsibilities

Quality Assurance:

• Develop, implement, and maintain industry-leading quality assurance processes that meet regulatory and accreditation requirements.
• Monitor, evaluate, and report on internal and external training quality through audits, observations, learner feedback, and performance metrics.
• Manage content development and review cycles, ensuring all training materials meet or exceed internal and accreditation standards.
• Ensure IQA processes and outputs exceed stakeholder requirements.
• Lead the development and implementation of the SAR & QIP, ensuring timely communication and completion of actions to deliver effective learner outcomes.
• Prepare for all compliance-related external inspections and audits, mitigating risk and maintaining DCS status.

Continuous Improvement:

• Embed a culture of continuous improvement across all training delivery.
• Analyse learner outcomes and data to identify improvement opportunities and implement targeted action plans.
• Lead quality improvement initiatives, introducing new processes, tools, and best practices.
• Gather insights from trainers, learners, and employers to drive enhancements.

Innovation in Training Delivery:

• Drive innovation in training delivery, including digital tools, e-learning platforms, and blended learning approaches.
• Stay informed on emerging trends and technologies to enhance delivery models.
• Collaborate with product development teams to embed innovative practices into course design.
• Encourage adoption of new pedagogical approaches to improve learner engagement and outcomes.

Leadership & Management:

• Lead and mentor all IQAs and Assessors, promoting best practice and providing timely interventions.
• Set and monitor targets and KPIs related to quality compliance, ensuring alignment with organisational goals and partner expectations.
• Collaborate with cross-functional teams (product development, learner support, business development) to ensure cohesive training delivery.
• Provide regular reports to senior management on quality performance, learner outcomes, and improvement initiatives.

Stakeholder Engagement:

• Maintain strong relationships with awarding bodies, regulatory agencies, and external partners.
• Represent the organisation at industry forums, conferences, and events, promoting

Benefits:

• Bank holidays + 1 extra day off
• Performance-related bonus
• Private Health Insurance
• Annual Leave Purchase Scheme