EPA Account Manager
| Job Type | Permanent |
| Area | Home Based, Choose Job Type |
| Sector | Account Management |
| Salary | £30,000 - £35,000 |
| Start Date | |
| Advertiser | National Skills Agency |
| Consultant Email | info@nationalskillsagency.co.uk |
| Telephone | 020 3953 1984 |
| Job Ref | JS/EPA |
- Description
Job Title: EPA Account Manager
Location: Remote
Salary: £30-£35k
Role Overview
We are seeking a proactive and relationship-driven EPA Account Manager to support our clients client base within the End-Point Assessment (EPA) apprenticeship sector. This is a fully home-based role, requiring strong self-management, excellent communication skills, and the ability to build relationships remotely.
As the EPA Account Manager, you will manage employer and training provider accounts, ensuring high-quality service delivery while driving client satisfaction, retention, and growth.
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for assigned employers and training providers
- Build and maintain strong, long-term relationships through virtual engagement (video, phone, email)
- Conduct regular remote account reviews and performance meetings
- Provide expert guidance on EPA processes and best practice
EPA Service Delivery Support
- Liaise with internal EPA operations teams to ensure timely, compliant delivery
- Track apprentice progress through the EPA pipeline and keep clients informed
- Manage and resolve client queries or escalations efficiently
Compliance & Sector Knowledge
- Maintain up-to-date knowledge of apprenticeship standards and EPA requirements
- Ensure all activity aligns with regulatory expectations
- Support clients in understanding compliance and funding considerations
Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
