Performance Manager

Main Duties

As a Team Performance Manager and key part of our Operations management team, you will be responsible for engaging and motivating a team of Personal Development Managers (Assessors) to deliver the highest standards of teaching and learning, ensuring learners achieve their Health and Social Care qualifications at Level 2, Level 3 and Level 5 in line with programme requirements and timeframes.
The Performance Manager will do this through analysing data and conducting 1-2-1 meetings with your team, celebrating success and building plans for improvement where necessary. The Performance Manager will provide direct coaching and training to support your team to perform at the highest level and deliver a great experience for our learners and the employers we partner with. Working closely with your Operations Manager, you will be responsible for achieving clearly defined KPIs and take ownership of your team’s targeted success rates.
The Performance Manager will work with an average team size of 12- 15 Personal Development Managers, supporting them remotely.

Requirements

• Focusing on results
• Doing what is best for the company in the long term, no matter what
• Setting high standards and never settling for less
• Looking in the mirror, not out the window when things go wrong; never blaming other people or bad luck
• Looking after your team so they can look after our learners and business
• Ability to motivate people and drive team performance
• Ability to analyse data to identify key areas for improvement
• Demonstrable experience of managing a team to achieve targets and KPIs
• Ability to work under pressure and to strict deadlines and targets
• Coaching skills and development of others
• Professional and approachable
• Excellent IT Skills and knowledge of digital platforms
• Competent in Literacy and Numeracy
• Ability to build relationships and engage both learners and employers
• Ability to communicate at all levels
• Experience of Apprenticeships and their delivery
• Minimum of 2 years management experience

Benefits

• Performance related bonus scheme
• Employee Assistance Programme with access to free financial, medical and legal advice
• Company Pension
• 25 Days holiday a year plus 8 bank holidays
• Christmas and New Year shutdown
• Specsavers Scheme
• NUS Extra Student Discount Card
• Generous Recruitment Referral Scheme
• Progression Opportunities

Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request.

As a result of the high number of applications we receive for each role advertised we regret that we may be unable to deliver individual feedback to unsuccessful candidates. If you have not been contacted within 7 days then unfortunately on this occasion your application has been unsuccessful. We will retain your details with the intention of keeping you informed of other suitable opportunities that may arise.

National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy.

National Skills Agency is an Equal Opportunities employer and we welcome applicants from all backgrounds.