Client Relationship Lead
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent |
| Area | Buckinghamshire, England |
| Sector | Business Development |
| Salary | 30,000 - 45,000 |
| Start Date | |
| Advertiser | Oliver Mehlman |
| Consultant Email | info@nationalskillsagency.co.uk |
| Telephone | 02039531984 |
| Job Ref | OM/CRL |
- Description
- Our client is looking for a Client Relationships Lead. The objective of this role is to lead and develop the client relationship provision at the Milton Keynes site. You will be responsible for identifying and developing potential new employer relationships.
You will also be responsible for building high-quality relationships with local employers, becoming a trusted advisor for all their finance, digital and leadership and management training needs.
You will develop a deep understanding of their business needs, proactively suggesting training solutions and options for their employees’ learning and development.
This role includes:
- Providing high-quality client management ensuring that clients are getting the service they need
- Representing the company at networking events and client engagement activities
- Administrative duties as necessary in performance of the business development and client management activities
- Working closely with Customer Service to ensure client requirements are followed through to a timely conclusion
- Undertaking business development activities to assist the Client Director in bringing new clients and students.
The Client Relationship department is key in maintaining the Trusted Advisor relationship with clients and assisting in identifying and developing new client opportunities. Strong internal relationships are key to ensure clients are receiving the service they need. In particular:
- Customer Services team – to ensure that bookings and requests from clients, and their students, are passed onto the customer services team.
- Client Director – to work on a co-ordinated approach to Client Liaison
- Apprenticeship coaching team – to ensure that any information regarding clients’ apprentices are passed to the appropriate person, and vice versa.
Key tasks:
- Organising appropriately regular face to face or virtual meetings and phone calls with employers
- Assisting employers with any queries they may have
- Ensuring that any student bookings or apprentice enrolments are promptly passed onto the customer services and enrolment teams for actioning
- Working with clients on programme adjustments required after a failed exam or other interference to progression
- Passing appropriate information on apprentices to the apprenticeship coaching team
- Discussing changes to programmes and new programmes with existing employers
- Ensuring that clients are aware of changes to funding rules and incentives and are properly informed of decisions between funded and commercial programmes
- Obtaining feedback from employers about their pains, their challenges, and their successes
- Offering additional support to employers as appropriate, for example post results client clinics, programme adjustments, etc.
- Keep appraised of the activity of competitors in the space and anticipate any bespoke messaging that may be relevant for clients considering this activity
- Share ideas for service improvements with other members the Relationship Team and Client Director
- Support the Client Director with input to specific projects relevant to the Client Relationship
- Identifying potential new employers to discuss with the Client Director
- Sourcing relevant networking events to share information about the company and identify potential new employers to work with
- Organising face to face meetings, virtual meetings, phone calls with potential new employers to understand their needs
- Proactively following up on leads to ensure new employers have a high quality service from their very first interactions
- Ensuring that employers are input into CRM and marketing systems
- Ensuring contact records for employers are kept up to date
- Working with the Customer Services Team to ensure that records of exam results are updated regularly and that data available to the Relationship Team is therefore current at all times FU
- Update the Client CRM / Meetings records as appropriate
Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
