Trainer Coach
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| Job Type | Permanent |
| Location | Based Birmingham |
| Area | West Midlands, England |
| Sector | Apprenticeship/Traineeship Management |
| Salary | £28,000 - £35,000 per annum |
| Start Date | |
| Advertiser | National Skills Agency |
| Consultant Email | info@nationalskillsagency.co.uk |
| Telephone | 02039531984 |
| Job Ref | MWL134 |
- Description
- Trainer Coach is required in the retail/hospitality sector.
We are currently looking for experienced and motivated Trainer Coaches to develop, coach and assess apprenticeship learners across a range of retail standards.
This is a full- time role and will include travel either within a region of the UK or to a specific client, a driving licence and access to a car is therefore essential.
Appropriate DBS clearance will be required.
Role requirements
Our client is looking for enthusiastic and qualified Trainer Coaches to support the delivery of our range of Apprenticeship Standards in the following areas:
- Customer Service Level 2
- Retail Team Leader Level 3
Your role is to make sure that all learners and Apprentices meet the knowledge, skills and behaviours needed to achieve their apprenticeship standard and demonstrate the required levels of competence, including the delivery of Functional Skills in Maths and English up to Level 2. This role combines coaching, training and on the job support with assessment work.
You will be working in partnership with employers to support their employees through the full apprenticeship programme. Utilising your training and coaching skills, you will guide and support learners’ performance and knowledge throughout their training in customer service and retail skills, through one-to-one and group sessions. This will also include coaching the practical application of customer service improvements in the workplace that deliver real, measurable operational benefits.
You will be working to build, maintain and improve relationships with both learners and employers and promoting our clients values.
Key Tasks
- Planning and delivering standards-based training programmes and workshops
- Coaching candidates in their workplace
- Reviewing and assessing candidate portfolios of evidence using our BUD e-portfolio system
- Delivering Functional Skills using BKSB online support in Maths and English at the required levels
- Providing constructive feedback and offering advice and support to meet and exceed the required standards
- Support the learning process through use of learning resources and facilitating workplace off-the-job training as required
- Plan the assessment process with learners and complete all relevant documentation
- Engage and coach the learner’s line manager to provide adequate support and guidance needed by the learner.
- Provide learners with all the relevant policies and regulations to clarify what is expected of them and to ensure their safety
- Making recommendations for EPA gateway when the requirements have been met
- Maintaining records of candidates' progress via E-portfolio to ensure deadlines for completion are met
- Working with the training and quality staff and managers, to ensure all quality assurance requirements are met, as set by awarding organisations and external bodies
- Any other duty which from time to time, may reasonably be required to meet needs
The Individual
We value your industry knowledge and training experience, so although holding a relevant assessor or verifier qualification would be an advantage, assessor training and support can be provided if you have a real passion for sharing your knowledge and developing others. We expect to see relevant experience in an operational supervisory or management role in a retail environment, or similar substantial experience in a training role
You will be an effective communicator, able to successfully engage both employers and learners alike. An excellent planner, you will be able to manage your time effectively as well as conflicting priorities. You will have the ability to coach, develop and mentor people, proven experience of delivering training will be required and assessing learners would be an advantage.
Key Competencies:
- To ensure compliance with Equality and Diversity, Health and Safety and all other relevant policies, procedures and legislation
- A sound understanding of Apprenticeship Standards and the Skills/Knowledge and Behaviours associated with the required standards and End Point Assessment needs.
- Being well organised with a methodical approach to work able to prioritise and work under pressure with good time management
- Having good communication skills being able to clearly explain complex topics
- Being supportive, tactful and patient
- Being able to work alone and as part of a team
- Data collection and create accurate reports
- Having a passion for helping and motivating people to develop
- The ability to relate to people at all levels
- Being able to explain the values / benefits of training and Apprenticeships to learners and employers
- Understand commercial issues faced by clients
Education Level requirement for this role:
- Qualification as a trainer - PTLLS or other recognised teaching qualification at Level 3 or above preferable
- Level 2 Functional Skills in Maths and English or equivalent
- Minimum Level 3 Award in Assessing Competence in the Workplace (CAVA/TAQA/A1/D32/33)
- Level 3 qualification in occupational area as a minimum - or equivalent
Experience level required:
It is essential that you have at least 3-5 years’ experience of working in an operational supervisory role in a retail or customer service environment and can demonstrate this through occupational experience and/or associated qualifications. Experience of delivering formal training is also preferable.
Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request.
As a result of the high number of applications we receive for each role advertised we regret that we may be unable to deliver individual feedback to unsuccessful candidates. If you have not been contacted within 7 days then unfortunately on this occasion your application has been unsuccessful. We will retain your details with the intention of keeping you informed of other suitable opportunities that may arise.
National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy.
National Skills Agency is an Equal Opportunities employer and we welcome applicants from all backgrounds.
