Hairdressing Customer Account Manager

Hairdressing Customer Account Manager

 
We are currently looking for a “Hairdressing Customer Account Manager” for one of our great clients. This is an exciting opportunity with a growing training provider.
 
Job Purpose:
The candidate will be expected to develop effective relationships with new and existing customers and act as their designated point of contact for all Apprenticeship queries; ensuring that their needs and expectations are always managed effectively and reliably.  You will also develop a strategic customer base whereby our client is positioned as the ‘provider of choice’ for the employer’s requirements in terms of recruitment (new Apprenticeships) and staff training. You will also engage with high quality, proactive employers that are able and willing to benefit from our complete range of products (Apprenticeships, Commercial, etc) and therefore offer a high return on investment.  In addition, you will contribute to the delivery and improvement of our Employer Engagement Strategy by gathering employer feedback and making recommendations for improvements where appropriate.
 
The key to this role is the achievement of monthly and annual performance targets/KPIs relating to Apprenticeship starts in specified routes and sectors. Finally, you will contribute effectively to the Sales & Marketing team and act as an ambassador for the company; representing our client positively at all times and actively seeking new opportunities for business development.
 
Responsibilities:

• To continuously assess the marketplace and labour market information to ensure that our clients marketing activities respond positively and proactively to economic changes and meet the current and future demands of existing and potential customers.  This includes; identifying the barriers that employers face and making recommendations for overcoming them, reporting on competitor activities and ensuring we are well positioned in the marketplace, recognising any gaps in the market and potential opportunities
• To identify and recommend potential areas for growth and diversification
• Develop positive and rewarding working relationships and partnerships through regular meetings and communication with high quality employers and partners
• To be the designated point of contact for employers and to ensure that their needs and wants are catered for in a professional and reliable manner
• To communicate effectively with customers via email, post, telephone and face-to-face meetings
• To deliver presentations (including PowerPoint) to customers and partners as and when required
• To facilitate service level agreement arrangements with employers where appropriate
• Attend networking events, business networks and seminars to promote products and services and broaden our clients customer network
• To effectively implement business development strategies and techniques to ensure that monthly and annual targets are achieved
• To work strategically with customers - understand their business needs and ensure they have access to ALL of our clients products and services
• To facilitate the completion of employer surveys every 6 months to ensure continuous improvements to our delivery
• To develop and improve our clients strategic customer base
• To develop and maintain knowledge of all products, services, competitors and marketplace
• To fully utilise our clients CRM system to manage customer relations
• To feedback any customer issues to the Senior Account Manager in a timely manner

 
Essential Criteria: 

• 3 years business development experience with demonstrable track record
• Experience of employer engagement and developing strategic customer relationships
• Occupational Leadership and Management experience
• Competence in using Microsoft Word, Excel and PowerPoint
• Understanding of the training industry and the employability market 
• Impressive, demonstrable track record and skills/experience gained within a similar position(s), at a similar level
• Credible and confident communicator (written and verbal) at all levels.
• Excellent presentation skills
• Expert negotiating and influencing skills
• Ability to influence at a senior level, both internally and externally
• Tenacious and results driven with sound business judgement
• Passionate about achieving high levels of excellence
• Highly energised and motivated with a high level of commitment
• Hands-on approach and ‘can do’ attitude
• Self-motivated, with the ability to work proactively using own initiative
• Committed to learning and development

 
Desirable Criteria:

• Experience in the WBL arena 
• Sales/Business Development qualification
• Business Management key contacts and business relationships
• Knowledge of ILM
• ECDL equivalent

 
Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request.
As a result of the high number of applications we receive for each role advertised we regret that we may be unable to deliver individual feedback to unsuccessful candidates. If you have not been contacted within 7 days then unfortunately on this occasion your application has been unsuccessful. We will retain your details with the intention of keeping you informed of other suitable opportunities that may arise.
National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy.
National Skills Agency is an Equal Opportunities employer and we welcome applicants from all backgrounds.