Compliance Lead

Job Title: Compliance Lead

Location: Worcester

Salary: £35,000

Core Objective:

The Administration Manager is responsible for leading the day-to-day operations of the Administration Department, ensuring that all learner, employer, and compliance processes are accurate, timely, and meet DfE, Ofsted, and audit standards.
They will drive continuous improvement across systems, data accuracy, and service delivery while maintaining strong communication with internal and external stakeholders.
The role supports the CAO in ensuring administrative efficiency and operational excellence across all contracts and funding streams.

Our Client:

They are dedicated to helping businesses and learners make the most of their educational potential.

They aim to meet our community demands in a collaborative, not competitive way. Providing a range of services and supports beyond the curriculum to help meet the needs of our learners, employers, local agencies, and the wider community.

They lead from the front, displaying integrity through their behaviour and attitude. They create an environment for positive change built on collaboration and trust. Enforcing community, teamwork and strong communication.

Person Specification:

Essential:

• Proven experience managing administrative or compliance teams within education or apprenticeships.
• Strong knowledge of DfE funding rules, ILR processes, and audit preparation.
• Hands-on management style and willingness to assist operationally.
• Competent in Bud, Salesforce, and Microsoft Office applications (or similar systems such as PICS)

Responsibilities:

Leadership & Team Management:

• Lead and motivate their direct reports to deliver high-quality service across enrolments, compliance, data, and learner lifecycle management.
• Provide coaching, mentoring, and professional development to staff, ensuring capability and consistency across the team. Aswell as manage performance reviews, 1:1s, and resource planning to meet business priorities.

Departmental Operations:

• Ensure all processes align with DfE funding rules, Training policy, and audit readiness.
• Maintain oversight of cohort creation and approval on the Digital Apprenticeship Service (DAS).
• Monitor workflow efficiency and lead on continuous improvement of department procedures.

Facilities & External Contractor Management:

• Ensure all facilities management contracts are reviewed, renewed, and monitored for performance and value.
• Maintain accurate records of safety inspections, insurance, and compliance documentation related to site operations.
• Act as the main liaison for external FM providers, ensuring service quality and minimal disruption to daily operations.

Compliance & Audit:

• Lead on internal compliance reviews and support DfE mock audits or external inspections.
• Ensure compliance with funding rules and administrative audit trails across all learner types (Apprenticeships, Skills Bootcamps, Commercial).
• Work closely with Finance to resolve ILR and DSAT errors.
• Produce accurate reports and dashboards for SMT and external stakeholders.
• Prepare for the annual mock DfE audit and coordinate the department’s evidence readiness.

Leadership & Team Management:

• Lead and motivate their direct reports to deliver high-quality service across enrolments, compliance, data, and learner lifecycle management.
• Provide coaching, mentoring, and professional development to staff, ensuring capability and consistency across the team.
• Manage performance reviews, 1:1s, and resource planning to meet business priorities.

Systems & Data Quality:

• Act as system support for Bud, Salesforce, and associated administration platforms.
• Work with system providers to test and implement workflow improvements.
• Support integration projects to align data and reduce manual duplication.
• Monitor departmental KPIs, accuracy rates, and system utilisation, reporting monthly to the CAO.

Strategic Engagement & Sector Awareness:

• Attend sector conferences, webinars, and network meetings to stay informed of funding changes, DfE policy updates, and best practice in data compliance.
• Share key insights and sector intelligence with the SMT and CAO to inform strategic decision-making.
• Liaise with system providers and professional networks to enhance departmental foresight and responsiveness to regulatory change.

Cross-Departmental Collaboration:

• Work collaboratively with Operations, Quality, and EPA teams to ensure data integrity and shared accountability for learner outcomes.
• Contribute to business improvement initiatives, quality reviews, and the Self-Assessment Report (SAR).
• Participate in QIP (Quality Improvement Plan) reviews and provide administrative insight and metrics for improvement tracking.

Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to  keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.