Job Title: Apprenticeship Delivery Manager

Location: Surrey (Centre Based)

Salary: Up to £50k

National Skills Agency is delighted to be supporting a leading apprenticeship and skills provider in the recruitment of an experienced Apprenticeship Delivery Manager.

This is an excellent opportunity for an ambitious and quality-focused Apprenticeship Delivery Manager to lead a team of Skills Coaches and Assessors, driving learner achievement, quality improvement and operational excellence across apprenticeship delivery.

Role Purpose

• Lead and manage a team of Skills Coaches, Assessors and IQAs.
• Drive learner achievement, timely completions and successful EPA outcomes.
• Work closely with Quality and Operations teams to ensure high standards of delivery.
• Support curriculum planning, quality assurance and continuous improvement activities.
• Ensure compliance with ESFA, Ofsted, Safeguarding, Prevent and internal quality requirements.
• Lead, motivate and performance manage the Skills Coach team.
• Monitor learner progress, reviews, gateway readiness and achievement.
• Support the development of learning resources, schemes of work and training plans.
• Ensure off-the-job training requirements are met and evidenced.
• Support employers, mentors and apprentices throughout the learner journey.
• Conduct observations, quality reviews, OTLAs and standardisation activities.
• Manage team workloads, capacity planning and diary management.
• Produce management reports and learner performance data for senior leadership.
• Participate in recruitment, onboarding and development of delivery staff.
• Maintain full compliance with quality assurance systems and procedures.
• Support internal verification and preparation for external quality assurance activity.
• Ensure safeguarding, Prevent, British Values and Equality & Diversity are embedded throughout delivery.
• Monitor learner and employer satisfaction and implement improvement plans where required.
• Drive achievement, retention and timely completion performance.
• Experience managing apprenticeship delivery teams.
• Strong understanding of apprenticeship standards, gateway and EPA requirements.
• Knowledge of Ofsted, ESFA funding rules and quality assurance frameworks.
• Excellent coaching, mentoring and leadership skills.
• Strong organisational, reporting and stakeholder management abilities.
• Ability to work in a fast-paced and evolving environment.
• EPA success rates.
• Timely achievement and retention.
• Learner and employer satisfaction.
• Quality assurance compliance.
• Observation of teaching, learning and assessment outcomes.
• Team performance and productivity.

Key Responsibilities

• Lead, motivate and performance manage the Skills Coach team.
• Monitor learner progress, reviews, gateway readiness and achievement.
• Support the development of learning resources, schemes of work and training plans.
• Ensure off-the-job training requirements are met and evidenced.
• Support employers, mentors and apprentices throughout the learner journey.
• Conduct observations, quality reviews, OTLAs and standardisation activities.
• Manage team workloads, capacity planning and diary management.
• Produce management reports and learner performance data for senior leadership.
• Participate in recruitment, onboarding and development of delivery staff.

Quality & Compliance

• Maintain full compliance with quality assurance systems and procedures.
• Support internal verification and preparation for external quality assurance activity.
• Ensure safeguarding, Prevent, British Values and Equality & Diversity are embedded throughout delivery.
• Monitor learner and employer satisfaction and implement improvement plans where required.
• Drive achievement, retention and timely completion performance.

Skills & Experience

• Experience managing apprenticeship delivery teams.
• Strong understanding of apprenticeship standards, gateway and EPA requirements.
• Knowledge of Ofsted, ESFA funding rules and quality assurance frameworks.
• Excellent coaching, mentoring and leadership skills.
• Strong organisational, reporting and stakeholder management abilities.
• Ability to work in a fast-paced and evolving environment.

Key Performance Indicators

• EPA success rates.
• Timely achievement and retention.
• Learner and employer satisfaction.
• Quality assurance compliance.
• Observation of teaching, learning and assessment outcomes.
• Team performance and productivity.

Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to  keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.