Careers Advisor

Key responsibilities:

• The Careers Advisor will manage a wide range of customers by caseload to achieve targets, specifically sustained employment or sustained learning
• Utilise labour market information and employer links to support customers to achieve required outcomes for sustained employment
• The Careers Advisor will develop and maintain effective relationships with key partners and agencies to generate a flow of eligible and appropriate new customers
• Deliver personalised support to customers via appropriate channels including through social media, email, telephone, SMS, group workshops, face to face sessions and webinars. Produce a high-quality action plan for each customer and ensure levels of service in initial interactions achieve customer satisfaction
• Depending on experience and qualifications, plan, deliver and evaluate group sessions for appropriate customers, including webinars
• Work proactively with colleagues to maximise the tracking of customer outcomes and ease the evidence generation process
• The Careers Advisor will carry out associated administration work including report writing, usage of CRM system, collecting and analysing management information, evaluating service delivery and the audit and review of own records
• Ensure compliance with requirements for Ofsted and Matrix standards 
• Take part in observations, assess own delivery, and act on feedback, including undertaking CPD

About you:

• A warm, approachable style to delivery is required to build relationships and rapport
• Have effective networking and partnership skills
• High level of organisation and planning skills with effective case loading
• Ability to follow procedures and meet compliance requirements

Requirements:

• Recent experience of delivering advice and guidance as well as job or learning  outcomes in a target driven environment
• Excellent  knowledge of the local labour market – routes into the labour market and knowledge of progression routes including knowledge of local education, training and specialist service provision.
• Work across multiple sites in Greater Manchester as required
• Knowledge of Matrix and Ofsted standards and the application of these in a Careers IAG environment.
• High  level guidance skills to Ofsted Grade 2 standard with the ability to diagnose and assess customer needs, use LMI effectively, motivate  customers, empowering them to progress, via 1:1, group and telephone

Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to  keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.