Admissions Manager

Job Overview:

• Responsible for the delivery and development of a highly effective, customer focused admissions service, that is responsive to the evolving needs of its target audience.
• The successful candidate will need to develop, implement and manage an applicant lifecycle, from initial enquiry to successful enrolment, which exceeds customer expectations and actively drives growth in student recruitment.

Duties & Responsibilities:

• Manage admissions processes, ensuring consistent implementation of best practice. Accountable for progressing applications through the various stages of the process
• Proactively look for improvements or efficiencies in systems and procedures to constantly drive an increase in productivity thus improving customer service and recruitment performance
• Ensure high quality advice and guidance is embedded throughout the applicant lifecycle, resulting in a programme of study that meets the applicants career aspirations
• Proactively monitor and report on application metrics (applicant numbers, interview attendance etc.) and identify action areas.
• In partnership with colleagues in MIS and IT, manage an efficient customer focused enquiry and application management service/platform that meets the needs of potential students
• Manage the resources of the Admissions team so that it is scalable and able to respond to the cyclical nature of the applicant lifecycle.
• Provide supervisory and technical expertise to support the Admissions team and drive high performance through effective target setting.
• Generate interest in the provision by engaging with local schools, providers and any other partners.
• Build and maintain effective relationships with external organisations and other providers of education and training to enable two-way referral of students/applicants
• Collaborate with internal stakeholders to ensure the implementation of a streamlined and high quality admissions process
• Work closely with the Marketing & Communications Officer in delivering successful Application and Enrolment events.
• Develop and implement a communication plan that keeps applicants, their next of kin, and any other relevant stakeholders well-informed and updated to support application and enrolment targets.
• Ensure Admissions policies are regularly reviewed and represent the expected service applicants receive.

Job Requirements:

• A Level 3 qualification (or commitment to achieve)
• Recent experience of working in a supervisory role in a customer service focussed environment
• Experience in formulating relatable communication to a target audience, specifically young people

The right candidate will have:

• High standards of communication and interpersonal skills.
• The ability to work as a team.
• A strong attention to detail.
• The ability to work towards deadlines.
• The ability to motivate both students and your peers.
• Highly motivated and enthusiastic.
• Excellent attendance and punctuality.
• Experience innovating to deliver the curriculum
• Initiative and leadership skills.
• The ability to provide clear and informative reporting for management.

Benefits:

• A dedicated and friendly team of professionals who are keen to develop and learn.
• Excellent pension provision
• Annual Staff Awards
• CPD days - opportunities to grow and development through mentorship and coaching
• Free onsite parking
• Staff appreciation days
• Eye care vouchers
• Onsite Starbucks & Restaurant
• Well-being days & activities
• Electric Vehicle Scheme*
• Discounted gym membership.
• Fully immersive teaching rooms allowing online teaching simultaneously at multiple locations.
• Hybrid Working available.
• Free Employee Assistance Programme available 24/7, 365 days offering legal & financial advice, as well as general support & guidance.

Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to  keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.