The successful candidate will hold a number of large and small accounts to fulfil our clients Apprenticeship programme start numbers and ensure ongoing client satisfaction and Learner onboarding and retention. The Client Relationship Manager will meet with client stakeholders regularly to discuss Management Information including Learner progress, deal with any issues and work to maximise the successful completion of individual apprenticeships, avoiding withdrawals and breaks in learning as much as possible.
They will work to build close relationships with clients to retain and grow accounts. The
candidate will implement the Growth & Success strategy and promote key themes each
month within existing clients accounts with the goal of maximising our monthly
Apprenticeship start targets across England, drawing on our existing client base and helping
to attract new clients where possible. The Client Relationship Manager will be responsible
for ensuring that they reach or exceed starts targets by sourcing Learners in conjunction
with the client and working with the Business Development Team. They will provide
impartial and accurate information, advice, and guidance to clients to ensure compliance
with funding rules and Ofsted performance and keep clients informed of internal and
external changes affecting apprenticeships. They will have a hunger for sales and seek
opportunities to offer commercial opportunities alongside successful apprenticeship
delivery.
Duties and Responsibilities:
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You will support around 500 existing apprentices across a number of accounts, and
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meet or exceed all monthly start targets through sourcing new opportunities within
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your accounts and overseeing timely and successful Learner onboarding.
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You will work as part of a team of Client Relationship Managers supporting up to
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3000 apprentices collectively over the next three years.
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Pro-actively drive sales and retention performance of your accounts and to meet
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targets, whilst simultaneously supporting quality of delivery and resolving or
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escalating delivery concerns to the Senior Client Relationship Manager.
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Forecast apprenticeship start data, probabilities and use Bullhorn CRM to manage
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and report efforts appropriately.
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De-escalate client issues as they arise and proactively identify improvements to
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minimise risks and complaints and improve processes.
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Communicate concerns relating to capacity and relationships in a timely fashion.
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Achieve set objectives and ensure all CPD activity is undertaken and identify
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development opportunities for yourself in conjunction with the Senior Client
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Relationship Manager.
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Support the implementation of marketing activities including National Apprenticeship Week, Awards and social media campaigns.
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Support with bid activity as required.
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Compile and present monthly reports and weekly updates on account and team performance to track growth and client success.
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You will strengthen relationships and build networks with existing clients to underpin
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growth.
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You will strengthen our ‘stickiness’ with clients by helping our programmes
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becoming key pillars of their L&D strategies and expand the portfolio of products
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they undertake with us, working closely with the Senior Client Relationship Manager,
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Business Development Team and Director of Growth & Client Success.
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You will manage a caseload of key and growth clients and achieve targets relating to
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growth and success of these clients.
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You will work closely with the Business Development Team and Solutions Team to
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ensure projects and programmes are launched in line with client needs and coach
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and curriculum resource capacity planning.
Skills & Experience Required:
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Experience of working within a FE & Skills provider, driving consistently outstanding
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quality performance
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Proven L&D industry knowledge (ideally qualified) and understanding of
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Insurance/Financial Services or regulated markets.
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Demonstrable experience of successful client relationship management and business
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development, especially relationship selling.
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In-depth knowledge of best practice in delivering apprenticeship standards and an
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understanding of end point assessment.
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An understanding of Insurance and Financial Service industry including clients and
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professional bodies.
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Exceptional organisational and prioritsiation skills
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Strong communications skills and ability to influence senior stakeholders
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Experience of KPI Management and data analysis
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Experience of client and account management including presentation skills
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Highly proficient IT skills in MS Office
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Collaborative team player with a positive, problem solving attitude
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High self-motivation and resilience to deal with client and learner challenges
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Account planning experience including use of a CRM system.
Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
