Test Owner

Test Owner

Some thoughts on preparing for an interview.

It might have been a few weeks since you last looked at the hiring company’s’ website, read it again make some notes to take to the interview. Look at about us, work for us, news, products, get a real sense of them.

Remember have a smart appearance for the interview don’t let yourself down, I have seen smart suits and dresses with dirty shoes, ties on…. but loose around the neck. You have only one chance to make a first impression, it’s cheesy but true. Be smart even if it’s an online interview.

Try and find the person interviewing you on LinkedIn or any other channel and see if you can find some common ground. You may have worked for similar companies, live in the same town, both be keen golfers, etc. This info may pay off at some point as the interview plays out. Lots of studies have shown people make very quick decisions on candidates so you need to be on the ball from the very start - smiling, polite, calm, articulate and so on.

Ensure that you review the route options. Find out if there is parking, what is the local train station, are there any road closures, do what you can to plan for a smooth journey. Make sure you get to the interview at least 5-10 minutes early, however in truth aim to get to the location 20 minutes before the interview. Sit somewhere quiet and gather your thoughts, go through your notes, and focus on your objective, and visualize a positive outcome. I have seen too many candidates arrive late, sweating, and panicking, trying to get it together. Remember traffic could be bad, a train could be running late, you could struggle to find the parking zone, etc. What would you think if you were the hiring manager! Go in calm, collected, positive and smiling. Like attracts like!

If it’s Zoom or Teams meeting have a trial run ensure the tech works, lock yourself somewhere quiet away from dogs, kids, take the phone off the hook, put the mobile on silent, put a note on the door “do not disturb”, etc. Also think about what is behind you in the room does the interviewer want to see your posters, dirty dishes or 3 empty wine bottles! These calls can be tricky as people often speak over each other, so slow down take your time. It’s also hard to show your personality in these situations but smile through it, be positive, let them feel your energy.

On a face-to-face interview always have several copies of your CV with you, I have seen hiring managers forget to bring them, or an extra person joins the meeting. You will look professional and prepared, have them neatly in a folder not at the bottom of a rucksack. It’s also good for you to have your CV in front of you, so you can remember what you have said! Also take a copy of the job spec with you, it will be very handy when talking through key points. I would mark it up with reminders of where you have done some of the tasks before and other key pieces of info you wish to convey. You need to demonstrate this role is within your sphere of capability, use real examples from your past.

Think about what questions they will ask in advance:

  • Where have you done these tasks before?
  • What are your weaknesses and strengths?
  • What is attractive about this role for you?
  • What do you know about us?
  • What is your greatest achievement?
  • Where do you see yourself in 5 years?
  • How have you dealt with difficult situations?
  • Why do you want to leave your current employer?
  • How do you respond to pressure and stress?
  • Do you like to work alone or in a team?

Keep your answers positive and upbeat, don’t be negative about your current / previous employers it never sends out the right signal no matter how you really feel. Maybe it’s just time for a change or your current employer is downsizing, or you are looking for a company that is growing and creating new opportunities, etc.

If you have had several short roles, please think about how you will address this? Were they contract? Were you headhunted? Did you move? Did the role change? And so on. The biggest fear for most hirers is employing someone that may only stay for 6-12 months and has a history of short-lived roles.

Have a list of questions which will ensure the company is blown away by your research and shared passion for what they do. A few examples:

  • I can see the organisation has grown by 40% over the last 3 years and I am keen to understand what has underpinned this growth?
  • I can see you have moved into new markets what does the roadmap look like over the next 12 months?
  • You have a great set of services are you planning to expand these into other sectors?
  • This role looks like a great challenge and I can see there is a fantastic opportunity for your products to grow, in time will there be opportunities to climb the management ladder?
  • I can see you have bought several businesses over the last 2 years are there plans to integrate or share core services?
  • Are there training opportunities within the company to further enhance my skills?

Avoid questions centered around money, holidays, etc. This can be dealt with at the closing stages, get them to want you first. I am assuming there was a salary guide with the job spec, so the key message we want to get across is that it must be the right move for both parties and that you are keen. Let them know that you like what you have heard if you have and that for you it feels like a great fit both from a cultural and commercial perspective.

Don’t be afraid to ask killer questions at the end, if you feel it’s a role you want and it’s going well. It’s tough to do but I have seen it get great results!

Here are some examples:

“I have really enjoyed meeting you today and have a good understanding of the role and the organisation. I really would like to be part of this journey with you, is there anything that would stop you offering me the role”?

“I have really appreciated your time today thank you. I must say I really do want to work for you and this organisation, everything I have seen and heard has re-enforced that feeling. What do I need to do to be part of this team”?

Hopefully, you get the offer you want. Sometimes the salary might be a little lower than you anticipated, however if the opportunity is strong, can they agree to a salary review in 6 months? If you spend 2 months longer out of work because the salary was slightly too low for you that salary uplift has probably disappeared in that period, anyway. Look at the big picture, only you will know what’s right for you. Whatever you decide don’t delay your final decision for too long I have seen companies withdraw offers, or someone else comes from leftfield and grabs the role from under your nose.

Good luck job hunting!

Well done – you’ve been short-listed for an interview! Now it is time to prepare.
An interview is your main chance to sell yourself by highlighting your experience, skills, personal strengths and achievements in a way that isdirectly relevant to the position for which you are applying.
Helpful tips 
Examples up your sleeve of times when you’ve done things well is a big help. That means you need examples that show
what you’re able to do, proving you have the ‘competency’ to do the job. Don’t beafraid of using examples which didn’t turn out well as these show what you learnt from the experience. Explain what went wrong, why it went wrong and what you would do different next time.
• Review your own CV and highlightinformation which relates to any competencies you may have identified and other details you might want to talk around.
• Consider what potential questions could be asked and then get a friend to put you through your interview paces to get in some practice.
• During the interview listen to what the interviewers are asking and tailor your responses to suit. It is important to adapt your preprepared answers to address thespecifics of what they are asking.
• Take time to read the job description/ specification and pull out specific skills,knowledge and experience requirements that are relevant.
• Capture broader insights from the company website and LinkedIn get a feel for the style andattributes of the organisation.
• Find out what you can about the widerindustry and the types of people whoare leading the way within it. Industryjournals and websites can be a useful source of this type of information.
• Interviews at NSA clients are usually competency based, comprising of questions aimed to find out if you havethe specific skills, knowledge, attributes, training or experience required and find out how you would approach problems, tasks and challenges. They are open questions usually beginning with ‘what’, ‘why’, ‘when’, ‘where’ and ‘how’ to encourageyou to speak freely. When you’re preparing for a competency based interview, you need to know what you’re going to say so having a few
• Preparation is essential but it is equally important to sound naturalon the day. Try to relax as much aspossible so that as well as nailing the competencies you also convey your character.
 
The STAR question method
STAR is a technique for answering competency questions during an interview. It is based on the premise that one of the most reliable indicators of future performance is past performance and is an opportunity for the interviewers to obtain information from
you about the way you have handled different situations in the past.
Situation
 
Set the scene. Provide context and background. “Tell me about a time when you have had to deal with a particularly difficult customer on the telephone”
 
Task
 
Describe the purpose. Outline the problem and challenges. “What outcome did you need to achieve?”
 
Action
 
Explain YOUR actions. Advise what you did and how. ”What did you actually say to the customer?”
 
Result
 
Share the outcome. State the benefits and quantify the impact. “And what was the result of that?”
 
A typical STAR interview conversation may sound like this:
S
Interviewer: “Tell me about a time when you have had to work under a lot of pressure”
Candidate: “Well, once we had a big order that came in late on a Friday night, and that meant we had to process it
that night or it wouldn’t go out until at least the Thursday of the following week.”
 
T
Interviewer: “So, what was it that you actually had to do to make that the order was processed that night?”
Candidate: “The staff were due to finish at 5p.m. and I had to persuade two of them to stay late with me so that we
could get the paperwork processed that evening, I also had to make sure that there were no errors, and organise
thepaperwork in the best way.”
 
A
Interviewer: “How did you persuade two people to stay late and help you?”
Candidate: “I explained the situation and told them that this was a really important customer, and that I would
reallyappreciate them helping me out.”
Interviewer: “And what about organising the paperwork and checking for errors?”
Candidate: “We took five minutes to think about the best way we could organise ourselves and decided that one of
uswould check all the paperwork as it was completed so that any errors would be picked up immediately.”
 
R
Interviewer: “And what happened?”
Candidate: “We got through the paperwork in about half the time that I thought it would take – there were no errors,
and the customer got his order on the Monday and wrote to the General Manager about how pleased he was. I
showed the letter to the two who stayed on to help me. They were pleased.”
 
Other things to consider:
 
Have some questions ready that will demonstrate that you are keen and have done your research.
Have the job spec and your CV in front of you.
 
Dress smartly whether face to face or online.
 
All arrive a little early and research your route and parking.
 
Check out what is behind you if interviewing online and that you wont be disturbed. Practice using
Zoom or Teams don’t be caught out by technology.
 
Listen. From the very beginning of the interview, your interviewer will be giving you crucial
information make sure you hear and digest it. Let them know you heard and understood them. Observe
your interviewer and try to match their style and pace.
 
Don't talk too much. Telling the interviewer more than he needs to know could be a fatal mistake.
When you have not prepared ahead of time, you may ramble when answering interview questions,
sometimes talking yourself right out of the job. Prepare for the interview by reading through the job posting,
matching your skills with the position's requirements and relating only that information.
 
At the end of the interview if you feel it’s the role for you don’t be afraid to say how much you have
enjoyed it , ask if they have any reservations – this is your chance to seal the deal.
 
If you wish to talk things through just call the NSA team on                  020 3953 1984

The College Staff Crisis

Here are the headline findings from an Association of Colleges report.

There are currently 3,293 vacancies being reported from the 48% of colleges which responded. This is within the context of 105,000 FTE roles within the sector as a whole

A mean of 30 vacancies per college was reported with a maximum of 162 for one college

1404 vacancies were reported in curriculum, with high levels of persistent vacancies in construction, engineering, health and social care and science and maths

1853 vacancies in support areas, with high levels of persistent vacancies in learning support roles, student services and facilities and estates roles.

96% of respondents report that the current level of vacancies is creating increased pressure on existing staff, 61% said that vacancies were have a significant impact on agency fees

Here at NSA helping you to recruit & retain great talent within the FE & Apprenticeship Market is our only mission.

We all know the last couple of years has been a roller coaster of emotions which has seen employers and candidates reconsider the work life balance and how it is rewarded. Recruiting assessors, coaches and tutors is causing our industry real frustration.

Lots of training providers shed staff as the pandemic caused uncertainty and panic. Those that were furloughed got to experience more time at home with no work pressures and this has led to many rethinking what they want out of life, this has now translated into a much tougher working wish list for candidates.

As the specialist recruiter in Apprenticeship and Training we have seen these changes first-hand. The current market is certainly candidate led, there is a real battle for talent and a shortage of good people across the sector.

We have put together some key points for colleges and training providers to consider.

Start the process as early as possible, be ahead of the game

Be as flexible as you can re hybrid or remote working

Put together a detailed spec ensuring it outlines all the benefits, the culture, targets, etc

Check out Glass Door- it is worth seeing how your organisation is perceived

Try to make the interview process as short as possible. When the process stretches to 3 or 4 interviews, or the time frame drags into 3-4 weeks you are very likely to lose the candidate!

In the current market candidates often have 2-3 interviews underway and may have several offers to choose from. If you take too long or make the process to painful the chances, are you will be starting the hiring process again

Ensure your salaries and benefits are in line with the market, there is still quite a lot of disparity. Those who are paying at the lower end of the market are seeing a steady stream of resignations and this is holding back their growth plans

If you make an offer, get the paperwork/email out ASAP

Cultural fit is important - can they meet team members and get a tour of the office

Retaining your people is also key. Losing a talented team member causes more than just a vacancy. It takes time and energy to replace them. Often their workload is shared by the existing team before a new person is fully up to speed. This can affect the general morale and sets the wrong tone. Their loss can also impact client relationships and have bigger implications if the transition isn’t as seamless as possible.

A few thoughts on retention but worth re-iterating:

Regular reviews

Sensible targets

Team events

Recognise employee’s hard work

Upgrade your equipment where possible

Flexible approach to working schedules

Professional development opportunities

Promote from within if possible

Good communication and collaboration

Our sector is in a unique and influential position to help the UK economy. Remote delivery has enabled training and coaching to continue throughout the pandemic giving greater flexibility to all parties. 

There are skills shortages right across the UK that can only be addressed through the effective use of apprenticeships and training. We have an opportunity to embed this learning culture into all businesses and this starts with all of us in the sector hiring and motivating the best people to share and deliver this agenda.

It is worth noting that NSA has access to candidates that are very much under the radar and not visible to other organisations due to our own bespoke database of 15,000+ candidates and a team with over 100,000 LinkedIn connections. 

Areas of specialism include:

Apprenticeship Directors / Managers

Business Development Directors / Managers 

Assessors, Coaches, Lecturers, Trainers

Careers Advisors / Employability specialists

Operations

Curriculum, Project & Programme Managers

MIS / Compliance / Data / Quality / Funding

Contact: spencer@nationalskillsagency.co.uk 020 3953 1984

The National Skills Agency is the UK’s specialist recruiter for the Apprenticeship, Training & Awarding marketplace. Our expert consultants have over 40 years combined experience in this key sector and a reputation for delivering meaningful results.

https://www.nationalskillsagency.co.uk/job-search

Check out our assessor roles! 

28 Jul 2022

CV Advice

Here are some thoughts and tips on how to maximise your CV.

Let us keep it simple, please avoid lots of graphics, borders, etc.

Please don’t PDF your document, if you are sending it to a recruitment Agency.

Put a short summary at the beginning, use this to sell yourself.

Include any relevant qualification, a recruiter might just search a CV or database using just the qualifications needed.

Put your last job/current first, it is really frustrating starting at the other end of your career.

Look at the job you are applying for. Does your CV use the same tone and language and does it clearly demonstrate you can meet the criteria.

Keep the CV to 2-3 pages unless you are a rocket scientist.

Think about the content how can you show how good you are. Here are some examples.

I beat my sales target by 17% and brought in £400k in revenue last year

My project was delivered within 5 months and was 18% under the budget

I was promoted 3 times in 4 years

Awarded consultant of the month twice

My client retention rate was 95%

Please do proofread it, check the dates, use only 1 font, use spell check and try to get a colleague or friend to read it and critique it.

I you wish to chat through your CV, contact:

spencer@nationalskillsagency.co.uk 020 3953 1984.

The National Skills Agency is the UK’s leading recruiter whose specialism is the supply of key personnel to the Apprenticeship & Training marketplace.

Areas of specialism include:

Apprenticeship Directors / Managers

End Point Assessment

Business Development Managers 

Marketing Managers

Assessors, Coaches, Lecturers, Trainers

Careers Advisors / Employability specialists

Operations

Curriculum, Managers

Project & Programme Managers

MIS / Compliance / Data / Quality

28 Mar 2022

Oliver Mehlman

"An avid supporter of Leyton Orient Football team, and scout for new talent."

Joe has just recently helped me obtain an offer for a new role as  an E-learning Technologist. Joe was professional, supportive andfriendly. He kept me updated throughout the whole process and Iwould highly recommend anyone to contact Joe. Thanks so much!

29 Jul 2021

Sales Manager

Joe has the ability to understand your needs and requirements and will find the job most suitable to match your skill set. Honesty and clear communication from Joe is what sets him apart from others. Wanting to ensure he gets the best situation for his clients and colleagues is one of Joe's many qualities. He is a asset to any team.

Joe helped me with a fantastic opportunity by supporting me as I enquired about, and applied for, a job. His customer service skills are excellent. He went above and beyond - even taking my call literally in the middle of moving offices! Joe's knowledge of the industry is brilliant, he understands what the clients are looking for and was able to provide really good, detailed information and advice. I have Joe to thank for matching me with my perfect role!

29 Jul 2021

Lead IQA

I was lucky enough to work with NSA recently, when I was looking for employment after a shock redundancy. NSA was consummately professional and one of the best Recruitment Agencies I've ever dealt with.  They made the whole process simple and put me at ease throughout, I always had what I needed to make the process easy. They kept me updated right through to my ultimate success in gaining the position. I would definitely work with the NSA Team again. Hand on heart, I can easily recommend to anyone.

NSA has provided Simply Academy with some great placements across the Apprenticeship & Commercial Training function from admin to senior level roles. They are always prompt and have a great knowledge of what we want and need, and we trust there judgement as a specialist recruiter. We highly recommend the National Skills Agency.

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