Hiring a strong Apprenticeship Operations Manager is vital to ensuring smooth delivery, compliance, and learner success across apprenticeship programmes. Whether you’re scaling nationally or enhancing internal quality, this role is your operational anchor.

At the National Skills Agency, we work with training providers of all sizes to help shape operations teams — starting with well-written, high-performing job specs.

Why a Clear Operations Manager Job Spec Matters

This is a senior role often responsible for:

• Performance management

• Resource allocation

• Ofsted and ESFA readiness

• Staff coordination

• Cross-team efficiency

A clear and detailed job specification helps you attract organised, high-performing candidates who can lead by example.

Job Title Examples

• Apprenticeship Operations Manager – National Delivery

• Head of Apprenticeship Operations | Remote with Travel

• Delivery & Operations Lead – Apprenticeship Programmes

Example Job Overview

We are seeking a proactive Apprenticeship Operations Manager to lead the end-to-end delivery of our apprenticeship provision. You’ll be responsible for managing performance, ensuring compliance, and supporting high-quality learner outcomes across multiple sectors and delivery models.

Key Responsibilities

• Oversee day-to-day operations of apprenticeship delivery

• Line manage delivery staff, coaches, assessors, and support teams

• Monitor KPIs including learner progress, timely completions, and retention

• Ensure ESFA compliance and support Ofsted inspection readiness

• Drive continuous improvement across delivery models

• Collaborate with curriculum and quality leads

• Produce performance and progress reports for senior leadership

Required Skills & Experience

• Proven experience in apprenticeship operations or delivery management

• Strong knowledge of ESFA funding rules and Ofsted EIF

• Confident leader with experience managing delivery teams

• Ability to interpret data and make strategic decisions

• Excellent communication and stakeholder engagement skills

Need Support Writing or Recruiting?

The National Skills Agency specialises in connecting training providers with experienced operations professionals who understand apprenticeship funding, inspection frameworks, and learner management. Whether you’re expanding or refining, we’ll help you get the right leadership in place.

 Get in touch: info@nationalskillsagency.co.uk
www.nationalskillsagency.co.uk